4th Quarterly Excellence Winner - Nicole Krause

Each quarter, Annette selects from the noteworthy performance nominations turned in and designated as “excellent” to pick an overall winner for the quarter.

NICOLE KRAUSE WAS SELECTED AS THE 4th QUARTER EXCELLENCE WINNER!

Nicole went above and beyond by taking the initiative to personally contact a commercial customer facing disconnection. Her willingness to directly and personally engage with the business owner resulted in payment of the full past-due balance on the spot. Her actions prevented a complicated disconnection, avoided a service interruption to neighboring businesses, reduced safety risks for our crew, and saved significant time and coordination across multiple departments. Nicole’s initiative and commitment to customer service created an excellent outcome for the customer and the District.

Great work Nicole!