1st Quarterly Excellence Winner Announced - Lexie Hunter

Each Quarter Annette selects from the noteworthy performance nominations turned in and designated as “excellent” to pick an overall winner for that Quarter. Lexie received several noteworthy performance nominations this quarter, making her an easy choice for the employee who best demonstrated “Excellence” for this time period. Well done Lexie!

Here are some of the words her co-workers had to say about her:

“Lexie has gone above and beyond in her support of the customer service department and our customers. ln the last year she has implemented the use of Contact Tracking (CTs) to track our customer contact types and results. This has greatly improved our ability to see the larger needs from our customers and allowed us to improve how we meet that need.”

“Lexie worked with NISC and lT to implement the SMARTHUB NEW SERVICE/CUSTOMER SIGN UP online. This has allowed our customers to sign up for their new service from the SMARTHUB app or online. It has sped up the process for both the customer and the customer service team member. She also facilitated the transition from using the ONLINE UTILITY SEARCH to doing the customer credit inquiry in the CIS transfer process. This also sped up the sign up process for both the customer and the CS team member. Lexie is always looking for ways to support the Customer service team, while improving the contact experience for the customer. I know there are so many other things she has worked with us to implement this year, and don't even know how to explain it all.“

“Lexie has helped us to become a much more efficient team. We all appreciate her very much and feel that she should be highlighted for her amazing accomplishments for customer service.”

“I nominate Lexie for all of her hard work on getting Contract Tracking rolled out. This has been a huge tool for customer contact statistics and gives us a great idea of how we in customer service assist our customers. Also, this year, Lexie has played a gigantic roll in the roll out of the Smart Hub electronic sign up for service process, which has both streamlined our processes and given our customers the ability to create new accounts during non-business hours.”

“Lexie has seriously helped Customer Service succeed in so many ways. She is always thinking of new ways to help make our lives, and the customers' lives easier. She is creating new processes and teaming up with NISC to find ways to improve how we do our tasks each day. She has navigated us through using contact tracking, improving audits, online customer sign ups, and so much more! We are entirely grateful for her knowledge, and desires to lead us towards success!”

“We in Customer Service are SO lucky have have Lexie on our team. Her dedication to ongoing learning for our team is one of a kind. Thanks to Lexi our team has incorporated the us of CT's (contact tracking), her ongoing work with NISC to make flow of work a lot easier, she incorporated new customer sign up's to be done online, the list goes on. We are truly lucky to have her in Customer Service.”